Humiliation

Today I had a very unpleasant experience with one of your security staff. I am travelling on FA200 from Johannesburg to Cape Town. Upon reaching the security conveyor belts the security there just stared at me and wouldn’t help with baskets that are used to put items into. I am from England but I am South African so I can understand vernacular fluently even though my immediate spoken language is English. Him and 2 of the other collègues found jest in him treating me this way. They went off in Zulu assuming I cannot understand. He said I don’t even know what she wants she knows what she’s supposed to do. And another collegue laughed and said no you have to tell her. I reached out to get the basket myself to put my items into because even when I asked him for help he completely ignored me! But when the white couple behind me arrived he was all smiles and ready to help them. This is part of the reason I left this place because of black peoples treating other black people like trash but ready to smile to white people and be helpful. It is a sickening mentality and the fact that everyone that was working there thought it was okay to laugh and try and humiliate me instead of correcting his behavior says everything I need to hear about this airline and it’s staff. I have booked a return journey from Cape Town, however after that belittling treatment I would like help in cancelling my returns itinerary and being refunded for that itinerary. I do not want to fly this airline ever again.