HORRIFIC SERVICE

SENDING THIS AS NO RESPONSE ON EMAIL!! HORRIFIC SERVICE!

Good morning,

Yesterday my partner, Nicholas Cawood, and I received the most terrible service from Safair. The site said there was a problem around 07h50 when we tried to check in and could not complete it. We tried to check in on the phone when we were driving and were told we cannot check in online.

We only had carry on luggage.

We were stuck in traffic driving into the airport. We got to the check in desk at 09h45 as the lady was literally turning the check in signs around. The supervisor and desk agent informed us there was nothing they could do and we would have to book the next flight.

They were the most unhelpful people and would not even assist us with anything!

It is so disappointing to receive such terrible customer service. We were not even given the opportunity to cancel or try book another flight on Safair with the money we had spent on our flights. Rather, we were advised to spend R5500 on new cemair flights.

The only helpful person was the lady who assisted us at the kiosk.

Worst part of it was that it was my partner's 30th birthday and he had to receive such disappointing service.

As loyal Safair customers, we would like a voucher to contribute to a future flight.

We would like Kind Regards

Sarah Roberts ***