Horrific Experience Terrible Customer Service Worst Airline

On the 28th April 2018 my flight (FA413) from DBN to JHB scheduled for 8am was delayed for 7 and a half hours with flysafair. While on the plane, ready to take off, we were told that the flight will be delayed by 15 minutes due to technical issues. The flight attendant then instructed us to get off the plane and told us we would be departing at 9:30am. This was the last communication we received from any Flysafair representative. At around 9:30am Swiss Board staff informed us that the plane bringing the replacement part from JHB had not yet departed. We were told our plane would be fixed and ready to depart at 12pm. People on this flight had funerals and weddings to attend. They were not even offered to be put on a flight with another airline or given any further information. At 12pm, we spotted the pilot who told us he himself is not fully aware of what exactly is happening as he's "just the pilot". His solution: either wait another 2 hours or get ourselves on another flight. 2 hours later, still no sign of any Flysafair representatives or anyone that could assist us with queries or other options to get to our destination. At 3:15pm the boarding gates finally opened, but still no indication of whether the plane was safe to travel in or not. When we eventually landed at 4:18pm, we were stuck on the plane further 20-25 minutes as they could not get the connector from the plane to the airport to work properly. What more could possibly go wrong!? Of course, 7 and a half hours was enough time for our our BAGS to broken into and multiple items ******!!! This is absolutely ridiculous, pathetic and unprofessional. No compensation was offered to us in any way besides a meal voucher. Seriously? After 7 and a half hours??? They refuse to refund us because they did eventually get us to JHB (only to have to fly back one day later). But no compensation was offered for the entire day wasted, important events misssed, or ****** goods. I understand that delays do happen, but refusing to take any liability for the inconvenience caused in passengers' lives due to their negligence is disgusting customer service! ALL WE GET IS THE RUN AROUND !!! DO NOT USE THEM !!!