HORRIFIC EXPERIENCE

HORRIFIC EXPERIENCE I cannot believe I have had no response from the email I sent through to FLYSAFAIR on Wednesday. I will post what I sent to them below. "To whom it may concern, I just put the below message on the email I received asking about my experience with FLYSAFAIR yesterday. I had one of my worst experiences yesterday at OR Tambo airport, It left me devastated, disappointed and very sad. I returned back from Italy, where my son had the privilege of representing South Africa at The World Lifesaving championships. We left Monday morning at 6:30 to take 2 trains and then flew out of Milan with Qatar airlines to Doha and then from Doha to OR Tambo. Now we landed in OR Tambo at 9:55 or QR1363. We then waited a very long time to get our luggage. We then grabbed a quick bite to eat as we hadn`t eaten for some time. We then joined the queue for check-in with about 40-60 other people. I would say we joined the queue at 11:40 or slightly earlier. With only 2-3 staff doing check-in we were slightly concerned about being late for boarding but felt we had plenty time. AT THIS POINT THERE WAS NO ANNOUCEMENTS FOR OUR FLIGHT WHICH WAS SET TO DEPART AT 12:25 AND OUR BOARDING PASSES, WHICH WE HAD ALREADY FROM ONLINE CHECK-IN, SAID GATES CLOSE 15 MINUTES BEFORE LEAVING. When we then got the front of the queue for check-in at 11:55, WE WERE BLUNTLY TOLD SORRY CHECK-IN IS CLOSED FOR YOUR FLIGHT AND WE CANT HELP YOU. THIS WAS SUCH A SHOCK TO US, AS NOTHING HAD BEEN ANNOUNCED OR MENTIONED TO US WHILE WAITING IN THE QUEUE. THE SAFAIR STAFF MEMBER JUST POINTED US TO B116 AND JUST BRUSHED US OFF. WE THEN RAN ACCROSS TO THAT STAND AND PUSHED TO THE FRONT OF THE QUEUE TO TRY AND GET SOME HELP TO GET ON THE FLIGHT. THEY DID EXACTLY THE SAME AND SAID SORRY CHECK-IN IS CLOSED 40 MINUTES BEFORE AND THERE IS NOTHING THEY COULD DO OR WOULD BE WILLING TO DO. AT THAT POINT WE FELT DEVASTATED AFTER TRAVELLING FOR A DAY AND HALF THE SAFAIR STAFF DID NOT CARE AT ALL. WE THEN JUST TOLD TO GO SPEAK TO THE SAFAIR DESK. WE WENT STRAIGHT THERE AND GOT THE SAME TREATMENT NO CARE OR CONCERN FOR US AND MY SON , AND WE WERENT THE ONLY PEOPLE NOW THAT HAD JUST EXPERIENCED THE SAME THING. I WAS THEN TOLD I CANNOT GET A REFUND BECAUSE WE MISSED THE FLIGHTS AND THE NEXT AVAILABLE FLIGHT FOR MY SON AND I WAS 14:30 AND I WOULD NEED TO PAY AND EXTRA R2500 EACH. NOW YOU MUST KNOW AT THIS POINT MY SON WHO HAS JUST TRAVELLED HALFWAY AROUND THE WORLD TO REPRESENT HIS COUNTRY WAS BESIDE HIMSELF. I PROCEEDED TO THEN PAY THE EXTRA MONEY AS THERE WAS NOTHING ELSE I COULD DO. I JUST WANTED TO GET MY SON HOME. THIS WHOLE EXPERIENCE WAS ACTUALLY SOUL DESTROYING AND SO SAD, I ACTUALLY TRIED TO SPEAK TO THE MANAGERESS ON DUTY AND SHE SHOWED NO COMPASSION OR CARE, WHILE I EXPLAINED MY SITUATION WHILE IN TEARS TO BE HONEST. I CANNOT ACTUALLY EXPRESS IN WORDS HOW UPSETTING THIS EXPERIENCE WAS. I WILL BE EMAILING THIS THROUGH TO SAFAIR AND ALSO PUTTING ON YOUR FACEBOOK. THERE REALLY NEEDS TO BE SOME SORT OF COMPENSATION HERE!!" UNBELIEVABLE!! I really hope to hear from someone soonest.