Horrible experience with Happiness Cele.

Patient and passenger was admitted in hospital in JHB and discharged on 26th July. Declared unfit for travel by doctor in a letter and to be readmitted on 29th July for further tests. Got letter by doctor and hospital confirming the admission however FlySafair agent Happiness Cele is still not giving a 100% refund even though their policy is 100% refund in the case of admission. Is the passenger expected to fly to dbn on the 28th and come back to JHB on 29th for admission again? It's sheer incompetence. Clearly the patient needs to be admitted again a day later so I cannot understand how they can lack compassion for a patient in this condition and further add to her troubles.