Horrible customer service. Do not use Flysafair.

I am disgusted with the response from the customer care agents. I have had two horrible experiences with this airline and am absolutely infuriated with both interactions I have had with this company over the past three months. Firstly, I used edreams to VIEW a flight with the airline, I DID NOT proceed with a payment of this ticket that I viewed and instead was charged in full for two tickets which I did not approve the purchase of. I requested refunds and payment reversals from both the airline - Flysafair, the bank I used - FNB as well as several emails and calls to eDreams themselves, who never answered and who's email addresses and customer care lines, apps and live chats DO NOT WORK. After a month of arguing back and forth with a Mr Ben Fleming, who was rude and condescending in his correspondence with me, I was given a flight voucher to the value of the ticket that was **********ly purchased by eDreams. I used the voucher to book my parents a return ticket to go see my sister who was subsequently diagnosed with covid-19 as well as her whole family, resulting in the need to either rebook my parents tickets or be refunded with a voucher. Instead of providing me with all the available options to save money or investigate further into the issue I was simply told I would recieve a voucher less R300 admin fee per person per flight. This comes to a total of R1200. A massive chunk out of the total cost of the original tickets. I then went and rebooked the tickets myself at a much lesser fee on the site. An option which was not suggested to me by the customer care agent.

Long story short, flysafair has the most ********** customer care service I have ever had from an airline and I would HIGHLY recommend AGAINST using this airline. The second agent I dealt with was Vonique Greeves.

I would highly suggest that whomever is in charge of the customer care services in the airline make some serious changes in their management of customer complaints and resolution of these issues.