Highly irritated and unpleasant

I am so highly irritated with flysafair unprofessional and not customer centric! I booked flights a month ago for the end of march now i had an emergency so i had a to change the date or cancel the flight and rebookI was advised there is a charge of R300 per person when cancelling not told its R300pp per flight because i booked a return ticket i called through and i was told its R300 per person over the phone when i cancelled my flight i was charged R1200.00 it was my friend and i that was going to be travelling! No where before pressing confirm there is a breakdown of fees or how much you are gonna be charged i called the call centre to explain what happened and the person that helped me was so rude about it “oh we will listen to the recording of the call you made this morning but there is a message that pop up when you cancelling it says per flight”! Now me being a single parent i have to pay R1600 to book another flight I didn’t mind paying R1000 towards the other flight because my initial flight was R3800 thinking you guys are only gonna take out R600 and to rebook i had to just add R1000 more which my brother was helping me with! Now where do i go get R600 more to pay for it?? when there is no proper breakdown of how much im gonna get charged! Its honestly ridiculous and i cant seem to get help from anyone to help me resolve this!