Her Horrible first time flying experience with Flysafair.

It was my mother's first ever time getting on a plane and I solemnly regret that her first flight experience was with flysafair. The service that was given to my mother was atrocious. the front desk at the Cape town international was manned by obnoxious people who have no business being in a people oriented business environment. I was deeply disappointing with the poor treatment she received, at some point it had to turn into a shouting competition just to get some form of adequate service.

On Monday 10-December-2018, my mother was booked to get on the 14:10 flight scheduled to depart from Cape Town and land in O.R Thambo, the unfortunate mistake that she made was to miss this flight due to an incident on the highway leading to the airport in Cape town. she was 1 among approximately 10 other passengers who were affected by the same incident and unfortunately also missed the flight. Flysafair did not want to hear anything of it and insisted that an additional R800 be paid so that she can be booked onto another flight scheduled to depart at "15:00" on the same day.

The booking was done at the front desk and she was informed that she may proceed to the gate to embark the plane, when she arrived at the gate she was informed that the gate had just closed and also that the "15:00" flight was actually scheduled to depart for 14:45 not "15:00" as she was initially informed( what a mess this was).

Now flysafair had the liver to request that another R800 be paid for her to be booked into a later flight scheduled to depart at 16:00 on the same day. you can imagine how badly this played out, (why do people like my mother who are over 60 and have never been in an airplane or airport before have to struggle to find an escort assistance at flysafair? other airline companies YOUR COMPETITORS readily and gracefully provide this service) I simply have no word for this kind of service you provided to your customers on that day and as a company that prides itself for flying one of our national team (The BOKS). You should really do better in taking care of the customers who still put their trust in your services.