Heartless ****

I have been a loyal Safair Customer since they took to the skies because I travel between Cape Town and Gauteng quite frequently and never had a bad word to say about them. I am appalled by the position they have put me in at this moment.

As we all know these are trying times. I booked a ticket for my mother to come to visit us using one of the vouchers I have (lockdown related vouchers) The rates for the flights were unusually high but it was fine as I had a voucher that could cover most of the amount.

I app**** my voucher to the checkout tab, it then showed that I had to pay the difference (450 odd rands) which I then proceeded to do only to be blown away by the time the payment was processed they had deducted the entire amount R2438.00 from my bank account. I proceeded to phone and email them, whereafter I explained to the call center agents that I cannot afford to pay that full amount and would not have proceeded with payment if it was that much. They just said that management won't allow for them to rectify this situation, I eventually spoke to a manager who very abruptly shut me off and told me that they won't do anything to assist. I am now completely *****ed as I cannot afford to be R2000 short for the month.

This is absolutely heartless!!!