'Gupta Style' Cancellation

<p>You know you are going to be *****ed the moment you pick up the phone to cancel your flight, even though you think that this time it will be different, it always ends up in frustration and anger because you know there is really nothing you can do: You are being <em>punished</em> for being loyal and supportive.</p> <p>Why should I give an airline 40% of the cost of a ticket because I dared to book and pay for it online weeks in advance? It is outrageous. How nice to live in the world of aviation where normal rules and, fairness and just plain decency don't apply. Recently at Lanseria I was charged more than the cost of the original flight by Kulula, because I missed check-in by five minutes. What happens when you can't pay the new perceived cost of travel? Do you hitch a ride back home? Maybe sleep on the pavement..</p> <p><br />When I cancel a flight well in advance I should get a proper refund. Period. CPA is not specific and this needs to change. If more of us complain, airline policy will change. They hate nothing more than bad publicity.</p>