Gross Service from FlySafair

<p>My bag was returned without its wheel and a hole at the bottom of the bag</p> <p> </p> <p>This was their reply</p> <p>Good day Charissa<br /> <br />Hope this email finds you well.<br /> <br />I regret to inform you that your claim has been declined.<br /> <br />Please note that we do not cover wheels as they are protruding parts on suitcases.<br />The above is also stipulated on our terms and conditions, you may also refer to our terms and conditions (8:12) .<br /> <br />We apologise for the inconvenience caused.<br /> <br /> <br />Zandile Mjuleni<br />Customer Service Agent</p>