Good customer service

I just want to commend Safair for the way they handled themselves during the R5 sale. I wanted to purchase a ticket for the sale, and once I gained entrance into the site from the waiting room, I received an error message when payment was being processed (but the money was deducted from my account). I managed to get hold of an agent at the call centre (named Sharon), who notified me that they did receive payment and would send me flight confirmation by the end of the day. I also tried to get hold of them via Whatsapp and also received a response, assuring me everything was sorted. By the end of the day, I did receive my flight confirmation and was truly pleasantly surprised by the way they handled themselves during such a sale. well done.