GOING THE EXTRA MILE

On Wednesday, 5 August 2015 a booking was made for a flight in December 2015. It was paid via Credit Card and an error kept popping up during payment. Without knowing the payment went of 3 times. I phoned on Tuesday 11 August 2015 when i realized that payment went off 3 times. I contacted FlySafair and Thuli emailed me almost immediately. She investigated the situation and always reported back within minutes. She took the matter further to their Finance Dept and the money will be reversed on the 2 deductions that went off wrongly. She really went the extra mile and i will always recommend FlySafair to anybody as their service was EXTREMELY EXCELLENT. Thuli was friendly and very very helpful.