Ghost call

I called the call Centre on the 11th of December, waited for 10min to get an agent to assist me, however the agent was having a long conversation with the team mates around her, I could hear the conversation, and after another 6min of saying hello she realized there's a an cut me off. I then call back asking for call to be located an the supervisor listened to the confirming that my call was totally ignored by the agent, I was assigned by the other agent with arrogance in her voice, and not knowing how to navigate the app on phone so I can find details, she plainly said "I DON'T KNOW, I DON'T HAVE THE APP INFRONT OF ME", the supervisor apologized for the experience, but couldn't offer a drink/or a snack on the flight for the kids I'm traveling with, I would say flysafair needs to spend money on training their staff members.