**** FLYSAFAIR

Ultimately ridiculous, I asked for a flight change (R1800) for an earlier flight and not even within 30min do I get a notification telling me my flight is delayed for 3 hours! You should have known about this delay. I was asked to pay again to change my flight, what the hell did I pay the admin fee for then?

this is completely unacceptable!! I really hope I get feedback. a delay of that magnitude should have been known

people involved

Line Manager tatum booysen ; Consultant tahaeka mbso