Frustrated at poor communications and limited people skills and consideration.

Last year at some stage, I had to cancel 4 peoples flights due to covid limitations. When I cancelled they said I could use the voucher within the year, year of what... original date or cancelation date. Anyway I never saw a voucher until I tried to book a flight for this year. They say the voucher has expired. Apparently I am a month too late.... did they remind me or warn me or offer me a flight this year.... no.... just its expired and enjoy your evening! How can I enjoy my evening when I've just lost R5000 and the chance to see our new grandchildren. They could EASILY put me on a plane... I don't want a refund just a flight. Do they care...NO. my husband is on pension... he must find more finance to book a new ticket or not fly. Last year was chaos with covid.... I don't remember the date I cancelled. Very very angry with their inability to be able to bend the rules SLIGHTLY. No wonder some of these airlines are suffering... no people skills at all and poor or ineffective communication. Hope I never have to use them again.