LJ
Lee-Ann Joubert

1 reviews | Active since Oct 2016

13 Oct 2016, 11:58

Freaking unhappy customer

<p>So i booked a flight online, got banking sms that money went off. then Safair said they cant track the payment.</p> <p>Got bank statements as Ashleigh from safair said i must email. after this, i didnt get any feedback. At PE branch Last reinstated my booking, taking the incorrect payment. Yester i checked in at OR tambo and got comfortable in my seat waiting for my flight back home. Then get a phone call from Last that the ticket has just been cancelled and i have to re-book my ticket as they cant track my payment. I went, did that as i dont want to lose a seat. Went to Nedbank as they requested bank statements again. Send it throught this morning, no help still. Nedbank can not reverse as the money has been approved and in Safairs bank account.</p> <p>I am now so gatvol and irritated just to get MY money back. I will never recommend your flight again. Managers dont call back, If my bank statment show approved and i have all the proff, WHY the hell cant I get my money back??</p> <p>This is unacceptable, I am angry. I did all the extra work to retreive my docs ect, but still nothing?? Why is Safair so useless????????</p>

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