frastrating customer service

I got to the airport in time for boarding, unfortunately for me the bag that i was carry was supposed to be checked which means that i has missed the check in time for luggage. i was asked by the security to go to the check in service and they can escort me with my bag. When i got to the check in service OR Tambo i dealt with 2 gentlemen of which were rude and not helpful at all. when I told them about my bag situation, it was 12:20 and the flight was boarding at 12:50 and i asked them about my option. 1. They told me there is nothing that they can do and they pointed me to the guys who courier bags of which it was going to cost me R1900 to courier the bags of which for m the cheaper option would be to book the next flight, went back to the check point and asked them if i could change my flight and if i can be able to do that online. the list they can do from the first place they should have recommended the option to change my booking to the next flight so i can check in my bag. I asked them if i can do that online as I didn't want to forfeit my ticket, they couldn't point me to the right direction. i had to go back to the and check if the option to go to the ticket sale desk would be a better option and the list they can do is to point me to the ticket sale desk. i had to find the ticket sale desk on my own and be on stand by for the next flight which that costed me R650 instead of R1900 which was the only option that they gave for the courier company to courier my bag. I m hoping that I get the sit on the next flight at 17:30 to Port Elizabeth as it is the last flight for today. the best thing the 2 guys could have done was the options i had within your airline and since they were not busy and they could see that i has frastrated, the list they can do was to accompany me to the sales desk where i could change my booking.