Follow-Up: Continued Disappointment with FlySafair Customer Service

I have emailed FlySafair numerous times and was assured that a manager or supervisor would contact me. On Friday, someone who was not in that position called me, promising that a manager would follow up afterward. I am still waiting.

During the call, the representative insisted that FlySafair did everything possible to address my situation, claiming they offered me a standby flight. However, this so-called solution was for a flight four days later with absolutely no guarantee of availability. This is not a solution but an unacceptable lack of accountability.

They also admitted to overbooking flights but refused to provide me with their last name, citing the POPIA Act. This excuse is absurd, as it was their own last name I asked for.

The representative further questioned which airline assisted me when FlySafair could not, blamed the airport for all issues, and justified the flight delay from Windhoek by stating that a delay is only deemed official if it exceeds two hours. The delay, apparently caused by a shift change in Cape Town, left passengers waiting patiently—but with no accountability from FlySafair.

It is clear that FlySafair does not believe they are at fault for any of these issues. This lack of responsibility and unwillingness to provide meaningful resolutions further solidifies my dissatisfaction with their service.