FlySafair your treatment of paying customers is disgusting

We were late to check in a bag at Lanseria International airport by 2 mins & the service we received from the flight controller & the rest of the staff at FlySafair was absolutely appalling. Apparently we have control over the traffic jam at the airport because of the construction as well. We were told we should have called to inform them. What is interesting is that when the same airline is delayed for all sorts of things, we as customers must just understand. Such double standards!!!

My company will not be booking this airline ever again, I will make sure of that. Your staff NEED DESPERATELY to be trained on customer service & treating people with respect & dignity. We were treated as if they were doing us a favor even though we paid for the ticket AND the bag.