FlySafair - Worst service ever!!

I received the worst service EVER from FlySafair.

On the 9th of July we booked tickets for a flight from Cape Town to Lanseria for my parents. The payment went off the bank and the web page was confirmed that the tickets was booked.

I made use of the Safair Whatsapp line on the 09 July 2019 indicating that we did not receive the tickets as yet. To this date I've had no response on the so called Whatsapp line.

I called them on the 10 July 2019, after holding for 15+ minutes they answered (I do have proof) the gentleman indicated that they received my payment and reservation. BUT "because the flight is in August, the flights before that will have preference in receiving tickets"

With this assurance from the agent, I had the impression they will send it as soon as the "backlog" is catched up.

Today, on the 23 July 2019 (14 days later) - my mother called FlySafairs call centre, just so they can say they did not receive payment?? Even if the payment went off my bank??

After my mother indicated its impossible as the money went off my account, they then picked up the payment.

I wonder how many weeks we are going to wait for the tickets now.......

I am truly SHOCKED by the bad service as a paying customer.