Flysafair - worst customer service ever!

Experiencing absolutely shocking customer service from Flysafair. Due to the current travel restrictions my husband is stuck overseas and will not be able to fly with Flysafair tomorrow 2nd December. I cannot change the booking myself as it is a booking combined with myself and our baby and you cannot do a split booking online. I have been trying to get hold of them to cancel his booking since Saturday 27th November. I have phoned, whatsapped, emailed, facebook messaged and even bow posted on their wall to get a response from them. Directly after I posted on their facebook wall, they initiated contact. But mid conversation they went radio silence and I still did not get to do what I was trying to do.

So it is abundantly clear that they are very happy to take your money when you buy the ti ket, but they are not committed to provide you with the service you paid for as soon as you need to cancel a booking due to unforeseen circumstances.