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SAMANTHA N

1 reviews | Active since Apr 2015

19 Oct 2020, 08:58

FLYSAFAIR - WORST AIRPORT COUNTER STAFF!

I booked with Flysafair for the first time in my life, we went to cape town 14/10/2020 with Airlink and had no issues, it was my brothers 40th birthday trip and I had booked for 13 people. The return flight was with Flysafair on 17/10/2020 it was flight number FA812,departing at 18.25pm, worst mistake I made was booking with Flysafair! we got to the check in counter and the ladies that were there were very rude, they referred to my husband as Anasen Wa**** instead of calling him by his surname which is Naidoo, its not a difficult surname to pronounce and because I intervened the lady told me that I was under the influence of alcohol and I would not be allowed to fly, she didn't even have a mask on and I pointed that out, in my opinion it was due to this she had created a scene and called the manager, I was under a lot of pressure so I decided to have a seat at the next counter and I lost my balance and fell. Yes I do admit that I was under the influence of alcohol but that was much earlier in the day, I had taken a norflex tablet because I had severe pain in my legs. the manager came and he was also very rude, my family and myself were treated very badly, he didn't even ask us if there was anything he could do to help or asked us what happened, he threatened to have me removed of the flight and also mentioned that if the flight turned around because of me then it would cost me 300k, this behavior from the staff at flysafair is unacceptable, he further went on to say that I needed to be given lots of coffee before the flight or I would not be allowed to board, if I was such a risk then why was I not checked before I boarded, I was not a risk, I was not intoxicated, I did not have to be helped to walk! this a simple case of authority being abused and the staff and the way they carried themselves and handled the situation was pathetic, this is not the first time that I have flown in my life, I have flown many times but its the first time that I have experienced anything like this, they then had us followed by a security guard until we boarded like we were *********. I will be sharing my story on all social media platforms as I believe people need to know the caliber of staff at flysafair, my entire family has been traumatized and its not on!

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