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TANYA A

1 reviews | Active since May 2019

09 May 2019, 12:39

Flysafair WORST AIRLINE IN SOUTH AFRICA !

First of all, making bookings with this airline is hopeless, the website throws you out 5 times after a booking,and trying to make a payment is even worse. Secondly on the website, you " must fill out a form " if you need assistance , NO FORM are FOUND! Thirdly, the call center is useless, either no answer or no help , trying to send a facebook inbox message is worse, mine is lying unread there now for two days, with no response, it is very disappointing to see the 100's of customers on the facebook page with the same complaints, and all they say is " we will get back to you " sorry you feel this way its not our intensions"

Who is behind Flysafair's customer service ? who is actually taking the time to take care of the customers complaining ? Surely if your business cant handle the load then something has to be done?

Running a big competition like the R5 sale is fantastic marketing but explodes in your face when half of the population participating gets thrown out of the website when they get one in million chance of getting in to buy a R5 ticket? it's so frustrating sitting on your data wishing and hoping for that once in a life time chance to buy that R5 ticket to visit a loved one somewhere and it all bombs out in your face 6 times in a row when you got in after the waiting room.

I feel they should let each and everyone with valid proof of getting in to buy those tickets get a fair chance to get a discount of some sort at least. I am very disappointed even more to the lame excuses on the facebook page id rather never book with Flysafair , who knows what a flight might hold next time>>> Good dey Flysafair , and no thank you to your services.

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