Flysafair what is going on ????????

This morning, I encountered a problem at the boarding gate and, as a result, missed my flight. This was not due to any fault on my part, and it caused me to lose the cost of my flight and miss three very important business meetings.

Following this, I attempted to resolve the issue by contacting FlySafair customer service.

However, my calls were cut off nine times before I was finally able to get a new booking. After paying and confirming the booking, I was unable to check in through the FlySafair app. I tried contacting your team again, and after five more cut calls, I found out that I had been booked on flights that were too late to check in for.

I then drove all the way from OR Tambo to Lanseria, only to be told that I couldn’t board because my flight was not checked in, despite the fact that I had just booked it minutes earlier. At the ticket sales desk, I was told I could only take the next flight at 12:40 and that I would need to pay an additional R1200.

Altogether, this has amounted to almost R10,000 for two people to travel to Durban – an outrageous cost considering the circumstances.

I am deeply frustrated by how this situation has been handled and the lack of support provided I emailed twice to speak to a manager NOTHING I phoned to speak to a manager NOTHING !