FLYSAFAIR TOTALLY UNHELPFUL.

This is a rant against the systems we need to deal with these days. The evil off call centres. My Dad is Flying with Flysafair today. He is 80 years old, I booked him wheelchair assistance. Unfortunately I could not take him to the airport myself, 160km. So I asked them if the person can go get him at the drop off zone at 11h30. I was advised that they could not do it. The person who brings him must go to the counter and go ask for them to come get him. He cannot do that because he is not allowed to leave the vehicle alone. So now I ask, please give me the helpdesks number so I can phone them on arrival and I was advised they only have the call centres number. No separate phone which I think is a lie. These days there is just no personal service anymore. The attendant will go get him, IF I WAS THERE TO ASK HER. IF SOMEBODY GO GET HER SHE WILL GO BUT I CANT ASK HER ON THE PHONE. I FIND THIS ABSURD AND TOTALLY UNHELPFUL.

Yesterday I requested a call back after holding on an half an hour to speak to a consultant. They call back 5 hours later. The so-called WhatsApp line has automated responses. They advise you, you can contact them there, it's totally useless, just a computer on the other side.

I must say I got the best responses from the email.