FlySafair Took Payment for Standby, Ignored Me, and Flew with Empty Seats

FlySafair Took Payment for Standby, Ignored Me, and Flew with Empty Seats

I am lodging a formal complaint against FlySafair for a serious service failure involving a paid standby booking.

After missing my scheduled flight on 19 December at 16:55, I purchased a standby ticket for the 06:45 flight the following morning (Booking ***). I was explicitly instructed by FlySafair staff to arrive at 05:30, which I did.

Despite complying fully with the standby requirements, I was not assisted, updated, or processed in any way. I was simply told to wait by the silver seats with no further communication. I later became aware that there were empty seats on the flight, yet I was never boarded or even engaged by staff.

As a direct result of this failure: • I missed a pre-paid car rental reservation • I missed an early-morning function • I incurred financial loss and significant inconvenience

This experience reflects a failure to provide a paid service with reasonable care, skill, and professionalism, as required under Section 54 of the Consumer Protection Act.

I have attempted to resolve this matter directly with FlySafair, but no satisfactory response has been received. I am therefore seeking: 1. A written explanation for why I was not boarded despite seat availability 2. Appropriate compensation or refund 3. Accountability for the handling of standby passengers

Passenger Name: Ndipiwe Hawu Booking ***

Consumers should not be ignored after paying for a service — especially when capacity is available.