FLYSAFAIR THE WORST

Poor crisis management: I can't stand such bad customer service 2 weeks in a row. 1. I booked flight to PE 23 Feb 2018@16H20 they allowed us to go thru the boarding gates only to stand for 20min can't get into the flight. Upon complaining we were told the flight has a Technical problem we have go back to the waiting area and wait for the announcement of the new boarding time. 2.On 3 March 2018 a flight from Lanseria to Cape had a medical emergency and a notification sms sent after close of check in time we were given no alternative but to wait at Cape Town Int Airport till 00H30 for the flight that was supposed to depart at 19H35. We were only offered meal vouchers of R80 . 1.Flysafair doesn't value us as customers they prioritize their gains before us. 2.Their crisis management s****s leave a lot to be desired: 2.1 Poor communication 2.2 Customer safety not their priority 2.3 Knowing the about 200 passengers are stranded at Cape Town Int. Airport their customer contact centre still closed at 7pm like operations were normal.Family,friends and passengers calls went to the answering machine. 2.4 The inexperienced staff at the ticket office didn't know how to handle the situation as we were made to stand in a long queue before getting assistance. 2.5 I was promised transport home for all 8 of us on landing at Lanseria at 3H30 am but no arrangement were made whatsoever.