FLYSAFAIR TECHNICAL ISSUES COSTS ME MONEY

I am extremely disappointed with FlySafair. I had an important appointment in Cape Town at 10 AM on Sunday, July 14, 2024. I booked a flight to depart at 7 AM and return at 3:40 PM the same day. After boarding, we were informed by the first officer that there was an issue with the aircraft’s emergency lights, and they were attempting to fix it. By 8 AM, they announced that the problem couldn’t be resolved and we needed to change aircraft. Upon asking a flight attendant, I was told that this wasn’t the first time this issue had occurred with this aircraft. The new departure time was around 9 AM, meaning we would land around 11:15 AM, which was after my appointment. I requested to offload the flight as it was pointless to fly there and back for no reason. They assisted me and directed me to ticket sales, where I was told to email ***. This was their response from FlySafair: Happiness Cele (FlySafair) Jul 14, 2024, 13:05 GMT+2 Good day Wayne,

Thank you for reaching out to us. We apologize for the delay experienced on flight FA804, 14 July 2024, and for any inconvenience caused as a result. Unfortunately, if the delay is less than two hours, the normal Terms & Conditions of the booking remain in place - this means that if you requested to be offloaded, the changes needed to have been done no later than 08:05, which is one hour after departure. As this was not done, and there is no prior contact with the airline, the departure sector is forfeited.

We can assist you with changing the return sector to an alternative date. The change fee for this will be R300.00, and you will also be liable for the applicable airfare difference. We request that you kindly provide the new flight details for the flight that we can change the return sector to, no later than one hour prior to departure, in order for us to assist you with the change and send the payment link.

Unfortunately, the booking is not eligible to cancelled and refunded to a voucher, as it is departing within 24 hours.

We apologize for the inconvenience. Kind Regards, Happiness Cele