Flysafair System Glitch Costs Customers!

I just booked a flight now, I selected the correct dates but the website froze and it unknowingly booked both flights on the same day 22/09/2026.

My departure date is 22/09/2026 and Return date is 27/09/2026

As soon as I got the email with the booking reference, I changed the date within 5 minutes

I had to pay in a booking fee of over R1200, which is ridiculous! I had to make means to pay the penalty in hope that Flysafair can give a refund.

Flysafair does not want to give a cash refund back, they are giving a voucher of half the R1200.

Please advise on a cash refund application for this fee in change of booking for something done in less than 5 minutes over YOUR system glitch

This is ridiculous! How can you not give cash refunds! I am really disappointed!