KM
Khanya M

1 reviews | Active since Jun 2013

08 Oct 2015, 13:20

FLYSAFAIR *****ING FROM ME!

I have reached the height of my frustration with FlySafair. I have had money ****** from me on 3 occasions now. I have not received any feedback from the company.<br> <br> First incident: I booked a return flight from JHB to CPT for R2,297.40. I no longer required the flight down and only the return. I changed the reservation on 14 April to a date in June paid R175.56. In June I then changed the date again to a later date and paid R206.06. When I logged back into website to check at a later stage the date never changed but I was charged for it and the flight had taken off. I also have not received feedback on this.<br> <br> Second incident: I tried to book on the R1 special JHB to CPT. The site changed my departure points at the last stage - something sneaky you wouldn't notice. I sent an email 25 August 2015 with screenshots for proof and I still haven't received any feedback. Total amount R302. <br> <br> Third incident: I tried to book a one way flight for CPT from JHB today. I had 2 amounts debited to me (only 1 should have happened) & an error message that my session has been timed out and I must start over. I did not get any flight confirmation for this. Total mount R700.

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