FLYSAFAIR - STAY FAR AWAY FROM THEM AND THEIR SPECIALS!

I do flight bookings for my company almost weekly, and NEVER have any trouble with Kulula / BA bookings. HOWEVER today I tried booking myself a flight to Cape Town to see my grand children. What an ABSOLUTE mess!!!!! On their special packages offered today you had to book a 1 way ticket at a time, which i proceeded to do, when I went back in to book the return flight one way their system reverted my booking info, and I ended up with 2 tickets to the same flight back from Cape Town. I called the call center only to wait 40 mins before eventually hanging up. I sent a twitter message, only to be told they do not handle cancellations or refunds call the call center....REALLY! I emailed the help desk - NOTHING! I resorted to whatsapp I was given curt responses sporadically. They have now said they would refund 1 ticket based on a LONG list of terms and conditions......HOW BIG OF THEM. I have asked they just change the incorrect ticket to the day that I wanted at the price I wanted.....NO RESPONSE! Unfortunately I can not afford the online change price, which is now R1200 (as opposed to the ticket price I paid R299) to change the ticket and they are of NO HELP!

I bought the special as it was what I could financially manage, now I am sitting with a one way ticket back from Cape Town (I live in Johannesburg) I am told to wait up to 21 days for my refund?????

What exactly do I do with this ticket now?

BAD BAD SERVICE!!!! No compassion or assistance.