FlySafair service and customer feedback absolutely terrible

I am a regular traveller on the airline FlySafair and so are the rest of my company,in 16 October i once again booked a flight to Kzn and i was on Fa260,upon arriving at King Shaka i went to reclaim my baggage which was booked in from the baggage conveyor ,once i saw my bag i immediately noticed my lock was missing and that my back was deformed and damaged,i called the man from swissport and reported that my bag has been tampered with,he proceeded to weigh my bag and found that there was a weight difference in my bag,we opened my bag and found that some items were missing as well as a pair of expensive shoes which i got for my birthday in April which i have not even worn once since i got them.the man from swissport gave me a claim for to claim for the missing items.i got to the office and phoned flysafair to report the issue,i spoke to a Lady named Tumi,she was very helpful and gave me all the information of what i needed to do.so i did what was asked from me and i submitted my claim on the 21st of October,i have had to follow up weekly as only once someone came back to me to say that they did not receive all the info,which i rep**** is incorrect and untrue and forwarded my docs again,i have since then been sending mails but just dont get feedback at all,so i decided to phone tumi again only then i got a response from Moemedi asking me for my banking details,and he in the same mail said to me that they are only going to pay me a R1000 due to me not having a proof of purchase for items lost which i think is fair,i said that i will obtain proof of purchase for my shoes that was lost as we are talking about almost R5000 for my lost shoes.i sent my banking details as requested and asked how long it will take to pay my claim,guess what still no response till i decided to phone Tumi again only the did Moemedi speak to me,even when i said to him i am very unhappy with the service ,he did not seem phased at all,i think he could not wait to end the call with me and could not care less about my problem,he advised me that he did not receive my mail ,as did everyone else every time i phoned yet my postmaster showed that it was delivered to the relevant addresses given to me and i confirmed the email addresses every time before sending,Moemedi then asked me to send my details to a whats app number,and direct it for his attention.. guess what i get a automated response,i asked him on the chat to confirm receipt of my info........and still nothing no response. Flysafair you should be ashamed of how you treat your regular customers and specially a person that has supported your company from day one. customer service is poor poor,and this has made myself and my fellow colleagues think twice using your airline again and would not recommend your company to anyone. should anyone require a copy of all the e mails i sent,please dont hesitate to ask,