FlySafair rude Priority check-in agent

**Shocking check\-in service at Priority booking**

Rude Ms Mmashao from Fly Safair at booking in this morning @ 6h50.

Extremely disappointing experience \. After standing in a long priority check\-in queue for around 20 minutes, my daughter was met by an exceptionally rude and abrupt check\-in agent\. There was no card machine available to pay for baggage, so we were sent to yet another queue to make payment\. Another passenger proceeded to assist my daughter by saying she could pay online. This upset the agent who told us to step aside so she could help another passenger while Simone did the quick online payment.

The agent was unnecessarily confrontational, accused my daughter of “throwing” her suitcase onto the conveyor when she did no such thing, and then called a supervisor rather than simply dealing with the situation professionally\. When supervisor arrived Ms Mmashao proceeded to accuse my daughter in Zulu of throwing her case around. Fortunately I understood and corrected the agent as to what had really ensued. The supervisor ‘allowed’ us to book in my daughters case!!

Long queues, inadequate payment facilities and, worst of all, shockingly rude customer service\. Passengers deserve to be treated with basic courtesy and respect. Clearly Fly Safair needs more local competition. Their arrogance is astounding.