JM
Jasmin M

1 reviews | Active since Jul 2016

22 Nov 2018, 15:26

FLYSAFAIR - RIPPING TRAVELLERS OFF WITH ********* CHARGES

Flysafair is an ********* company, they pre-select a client name, if you overlook this due to being in a rush, you then check and realise the error, they charge you R300 for a name change. I am going to lodge a complaint with the consume protector. WHY IS THIS THE ONLY AIRLINE IN THE WORLD THAT PRE SELECTS A CLIENT NAME, so I asked when I spoke to the supervisor, the lady (Sharon) said it is to save the customer time, how ridiculous is that because if you are not the person travelling you must then go look for a box where you have to go and "untick" the box, this then creates a situation where you have to go back and put the traveller details in anyway. So in short it has nothing to do with saving the traveller time, rather it is a means of ripping their customers off as to have a name change (no flight time change) just a name there is a ridiculous cost of R300 - disgraceful flysafair, you won't be getting away with this

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