FlySafair REFUSES To Refund Me — Zero Accountability & No One Knows What They’re Doing

I am honestly shocked at how terrible FlySafair’s customer service is. My mom was hospitalised and couldn’t travel on 7 October. I submitted her medical certificate, my bank statements, the confirmation letter ,everything they asked for. Yet I STILL do not have my refund. I have spoken to Reabetswe Kunene, Dorcus Ntenjwa, Z. Dunga, and even their manager S. Pillay. Not one of them can give feedback, not one of them follows up, and not one of them seems to know what is happening with my case. Every time I call, it’s like they’ve never heard from me before. They keep asking for more documents, then completely disappear. I was told to wait 21 days , that’s long gone , and I still have nothing. To make it worse, they insist the refund was paid, even though my bank statements clearly show NO refund at all. This has been a complete nightmare. FlySafair has wasted my time, ignored my emails, and taken zero responsibility. If you value your money, avoid this airline, the service is honestly shocking.