Flysafair refused to pay for my damaged bags even with baggage insurance

This has got to be the worst airline I’ve dealt with. I flew from Durban to Johannesburg on the 10/02/22 I always take Baggage Insurance as my bags are expensive. Two of my bags where damaged. I called the airline the same day to report the damages, the consultant told me she will email me a claim form which I did not receive. I then called back and Percy Ndlovu took the call I explained him my situation and he said I didn’t report it within 24 hours. I did and asked him to pull out the recording of my call on that day, I even said to him that I have 90 days to submit the claim he put me on hold and even confirmed the 90 day window period. He sent me a claim form which I completed and sent back to only find out that Flysafair is not paying for the damages. Firstly your staff don’t do their jobs properly how is that my problem. I will be reporting this issue to the NCC as well as posting it on social media as my husband as over one million followers and is verified. I am well in my rights to claim and to be paid for my bags that have been damaged.