FLYSAFAIR REFUND UNRESOLVED

I flew from Durban to Cape on Tuesday 26th August 2026 just after midday. On board, I ordered and paid for food and drinks, R102, using my debit card. Purchases on board are cashless. Within the next 2 days, my bank account was charged twice. My bank couldn't do anything about this. I contacted FlySafair and was told to email my flight details and bank statement to ***. I did so with no response after a day. I sent a follow up email requesting a response as well as acknowledgement of receipt of the bank statement. I've received no feedback or refund to my account.