FlySafair - POOR SERVICE DELIVERY! STAY AWAY!

Let’s start by saying I wish I could give no stars! My check-in bag was damaged on one of their flights (wheel was broken off). As soon as I saw the damage I approached one of the staff members who handed me a slip with FlySafair details to report the incident. When I asked whether I should not report it officially (documents) I was told I can do so from the comfort of my own home. My flight tickets are always booked by a travel agent. When I emailed FlySafair they informed me that 24 hrs have passed and that there is nothing they can do. I explained what happened and they bluntly refused to acknowledge or entertain anything I had to say. I was shocked at their abrasive attitude and amazed how this company could still be in existence considering their poor service delivery. I even informed them that they can review the airport footage to proof that I reported the matter to one of their staff members. Sad…