FlySaFair Poor Service and Rude Agents

I arrived early for my scheduled flight from O.R Tambo to Durban FA288, Time 18:50-20:05 .i had checked in online as i usually do, but i decided to go to the counters to also manually check in as back up should my phone's battery die out. i got to the counter and i was assisted by Mitcheuelle. who was very rude to me. upon seeing my small luggage bag she insisted that i check it in at an additional R250, i told her i had traveled on Thursday(17/10/2019) From Durban(King Shaka) to JHB(O.R Tambo) flight:FA 273 TIME 13:00 - 14:05 with the same bag and i had carried it in as hand luggage, she insisted that it wasn't and asked to weigh it, which she did and it was 2.3kgs extra but somehow on the slip she wrote 11kgs. i asked her if i cant move my shoes and some items to my bag pack as it had a lot of space, she rudely disagreed and further said even if i was to try and go through security check she'd do a "GATE STOP" on me, she went on to call another lady who was in FLYSAFAIR uniform with sash written CHECK IN who by the way didn't want to give me her name. she too was very rude and not so customer friendly. I immediately asked for the supervisor or someone senior for additional information and further assistance as the agents weren't prepared to assist in this matter. Despite my polite demeanor, she responded rudely, stating, "there is nothing i can do besides pay for my luggage".

Here is where my frustration reached its peak: Upon leaving the counter to go and pay, I visited the main airline office, where I was told by Anatni(ORT TICKET SALES) that i had no case.

I believe FLYSAFAIR Airlines needs to take full responsibility for the lack of good customer services with its Employees, product knowledge and inconvenience I suffered due to your company's inability to handle customers and communication breakdown that occurred among your staff.

i have attached my flight tickets, pictures of same size suitcases as mine, invoice, and a picture of my suitcase.

please note the pictures were taken at the boarder gate.

I emailed the above on the 22nd of October 2019 and got the first response a week later on the 29th of October 2019 from customer care agent Lethlogonolo T****e REf: (596136) saying they would look into it. she has gone quiet for over 2 weeks now and its quite disappointing for a huge airline like FlysaFair to ignore their customers like this.