AC
Afsana C

1 reviews | Active since Jan 2014

07 Feb 2024, 10:52

Flysafair - poor service.

i had a booking to fly from JHB to CPT on 04/02/2024 at 07:05. i arrived at the check in line at 07:29. i spoke to the ladies that i had already checkin on line and needed to drop off my bag. i understand the check in closed at 07:25. when they told me that i was late i checked my phone and it was 07:29 so four minutes late to drop off my bag. the way the ladies spoke was very disrespectful. eh eh you cant do nothing, you are late. i asked if i could just drop off my bag as my daughter was already inside and i had checked in. they literally ignored me and looked at me with smirks on their faces. i know there are rules that need to be followed but also know that a few minutes could be accommodated for. i am really disappointed with the way Flysafair staff handle themselves. i went to the check in counter to try and get a standby however due to my company making the reservations through a travel agent nothing could be done. i have seen the staff move other people to the front of the line due to time constraints so i dont understand why the bad attitude towards others. again i know there are rules but the way the staff handle themselves could be improved. service training should be done with Flysafair staff.

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