Flysafair Poor Service

I am a loyal Flysafair customer but this morning I am appalled by the service (or lack thereof) that my father has received at their Cpt service station.

He had checked in online for a flight leaving before 7am and was at the airport right after 6am. His biggest mistake was forgetting his wallet which contained his identification and had to miss his flight because no one could suggest any other means of assist him. Was there really nothing at all that could've been done? Especially since this man has already checked in online. I have been flying for a very long time and I know that, in such cases, even an electronic copy of your Identify Document can and should suffice. Why was this option not taken into consideration for my father? Their front line people showed no interest to assist him in any way other than by suggesting that he paid more money for a different flight. He has a severe back problem and is not now waiting on a chair at the airport, on standby for hours whereas more could have been done to assist him.

I am a very disappointed customer... Yet again. This is the second time I experience absolutely no interest in going the extra mile for the client from Flysafair's service desk; where no effort is made to find any means necessary to assist a client. Their people just did not try, at all. His whole trip is ruined because now, after the many hours of sitting on those chairs, his back ache will be sever. Flysafair has lost at least one loyal customer today.