FlySafair, pay 3 times and still no ticket.

This morning I decided to fly my sick daughter from their holiday in Balito back to Johannesburg. I made a booking with FlySafair. After confirmation of payment I got a message online that the booking did not go through and I must try again. I tried two more times and the same happened. I then checked my credit card and saw that the three payments went through. With the last booking it also gave me a reference number and it said that I must contact FlySafair. I called and waited 58 minutes before a lady by the name Lerato answered. When I initially called it said that I am number 12 in the Q and I remained number 1 for 20 minutes. After Lerato admitted that there is a problem with their system I asked her how they are going to resolve the 3 payments and no confirmed ticket, she did not know how to resolve it. I remained calm and and courteous towards her and she then put the phone down. I tried again and used the call back option. It is now 3 hours later with no call back and no response from my two emails. I have a screenshot of the 58 minutes that I held on and my two emails. I have always supported FlySafair but now I have my doubts as the price of the ticket went up during the three bookings. I managed to get a ticket from their opposition for R700 less.