Flysafair Pathetic service

Firstly I had booked a ticket for today which I tried to get a refund or voucher for from the 1st January 2020 I called and sent emails but no help till now and today again when I tried they say it's too late as the flight is today. My partner managed change his ticket and I had to purchase another ticket for Friday the 3rd January which was flight FA288 as it was an emergency. We checked in the night before when we received the sms we were in seats 31A and B. While we were walking to go through the boarding gates we where stopped by a flysa fair staff who wears the sash on and directs people to the counter and also assist with any other flight queries. She said that my partners bag is too big an need to be checked in so we stood in the line to have it checked in. The lines were very long and than it was our turn and we went to the counter the lady that was helping us was being a bit rude and technical when it came to the bag I eventually said please weight the bag and give us the invoice to make payment as time is going. My partner had to go to the sales line to pay and I was asked to stay while she proceeded with the rest. While she was busy with me she bends over and whispers to her college throws or identify documents on the counter and than wakes up and leaves and doesn't even excuse herself or say anything to me. I'm standing there waiting and my partner comes back with the proof of payment for the luggage and we started getting irritated we asked her colleague who she spoke to she advised us she went to the toilet and that too for so long. Than one assistance shouts out that the boarding gates are going to be closing so they quickly than push us to yet another staff to assist. We didn't even get an apology and than had to run to gate E3 so we don't miss the flight. Now it gets even better the lady thats Infront of me wants to take a huge suit case as handluggage and staff had just shared a few words and put the stickers on and let her pass. The service of this airlines is pathetic staff don't even greet especially at thr jhb Airport I definitely won't be using this airlines again and will never recommend it to anyone.