FLYSAFAIR PATHETIC CUSTOMER SERVICE

RE: *** : Absolutely pathetic customer service and consideration! We have advised you on ***/ Happiness Cele at Flysafair of the passenger having to attend at hospital on 29/07/2024 and hence the couple (elderly husband and wife) were unable to make the return flight for 28/07/2024 which was booked back to Durban. The letter was sent to you from the surgeons. The passenger is currently in liver failure, and has underlying cancer, and needed to be in hospital in JHB on 29/07/2024, unforeseen. She lives in Durban. So surely she cannot be expected to miss the appointment and take the flight back, which would be life threatening! — feeling angry. We have requested a 100% voucher for the return flight and have not received same to date, despite escalations and plea's. Absolutely unacceptable service to say the least!