Flysafair over booking their flights

I am a frequent customer of Flysafair and have always had positive experiences until recently. On Saturday, 23rd November, I attempted to check in online for my flight scheduled for Sunday at 15:15 from Cape Town to Johannesburg. Unfortunately, I was unable to complete the online check-in process and had to visit the front desk the following day.

To my surprise, I was informed that I did not have a seat on a flight I had booked months in advance. Additionally, I was told that it was my fault for checking in late, despite my efforts to check in online the previous day. This caused significant inconvenience as I had to cancel my planned visit to the Slow Lounge and navigate the airport with their agents in search of an alternative flight.

This experience was extremely disappointing and stands out as my worst with FlySafair. As a result, I feel uneasy about my upcoming flight and have lost confidence in the reliability of the airline.

I submitted a complaint to them and I received a defensive response, suggested that I am to blame. I should arrive 2hrs before departure.

Rather book with a more reliable airline