Flysafair online booking

last week i tried booking a flight online from Cape town to PE with Flysafair airline and i have been struggling to confirm my payment which is STEP 6 on their website . On Friday the 10th i eventually decided to send them an email and let them know of the problm i was experiencing, the email was responded to immediately stating that my query has been forwarded and will be attended to ASAP and up until now i have not received any feedback . Today i took the initiative to call them myself and i must say i am disappointed at the POOR SERVICE the agents deliver to clients . I have called 5times today with my own airtime and no onecan give me an answer to what may the problem be and what i have also brought across to them is that the price of the flight last week when i wanted to book was to my satisfaction and today when i check they have increased the prices and my question is, who's fault is this? as i was willing to pay last week already hence i sent an email requesting for assistance to make payment . I have spoken to NOXOLO. TSHIDI and SIFISO and all of them told me the same story that they will get their supervisors to call me back . THIS AIRLINE IS STILL NEW GOSH