FlySafair not client orientated just money driven

I booked a flight with FlySafair for myself and my two sons to join my daughter in George who flew the previous month. When we arrived the lines were very busy and when we got to the front the gentleman said that we were just too late to book our luggage as they just closed it. I then asked what now and he said that we have to go and stand in another queue. There was many people in that line who were very upset and in the same situation. When we finally got to the front the lady told us that we have two options 1. to fly the following Thursday leaving us with just a few days on our week vacation or 2. we can pay again and go on standby and then maybe we are lucky to get a flight. I asked her if we cannot fly (as there was still enough time to board our booked flight) and then the bag can come on a later flight (We only had 1 bag to check between the three of us). She then said No, the bag must accompany the passenger. I paid and we then spend time running from one gate to another to try and get a flight. First my minor son got a flight by himself and then we got a later flight for myself and my other son. I do not understand why I had to pay for three people to be on standby as I could have stayed with the bag and my sons could have gone on the original flight (money making...). It did not end here... when we got to George our bag was not on the fight. They said they will arrange for it to come with a later flight... but I was told we could not travel without the bag and that's why we had to pay and could not board our flight.... First I reported it on the survey site after the flight, after which they said sorry we could not link you to a flight sorry for the inconvenience caused. I then reported it to Customer Service... which is definitely not client service as they do not care about the client at all not only that but the Agent in his email back to me said "While we acknowledge your frustration, we must also note that our agent reported inappropriate behavior, including swearing, at the ticket sales desk. We ask that all interaction with staff remain respectful to maintain a constructive resolution process" What!!!!???? I am a MD of a company and I was there with my two sons, never have I ever sworn at someone... This is so insulting and I could not believe my eyes when I read this from customer service. Shocked!!! I heard the gentleman behind me swore at the lady but insulting me with these allegations... shocking... So disappointed in how we were treated by FlySafair, they do not care about the client... However, Thank you to the staff at George airport who was so friendly and accommodating and arranged for our baggage to be delivered to us later in the day.