FlySafair_ No Care for Customers

If I could give this a Zero, I certainly would. My 14 year old son travelled with a group to Cape Town. Upon return to JHB, he forgot his ***** pack with money on his seat. He only realised when we were leaving the airport and he was tired so I sent FlySafair and email instead. They gave me a reference but never gave any update a week later. Only when I followed up did I realise that my case may have never been escalated to the correct department. And then I was told that they did not find the ***** pack and that it was a 14 year's responsibility to look after property. How about it being their responsibility not to help themselves to their passengers belongings. The fact that the case was not escalated for a week will have certainly reduced the chances of the ***** pack been found. I will never use this terrible and irresponsible airline again. The complaints about them are testament to their repugnant service.