FlySafair NEVER on time

1. 4 passengers were booked for Lanseria to Cape Town flight on Thursday 26/02/2026 at 07h00 on FA301. 2. We arrived at Lanseria airport at 05h30 only to find extremely long queues. I had to run around to try and find out what was going on because there was absolutely no communication. 3. We eventually checked-in at the Priority counter and were told that the "system" was off. Everything had to be written by hand including the baggage labels (with the flight number on) that were checked in. 4. We proceeded to security and then to gate 3 where we were supposed to be boarded and stood in the Priority queue (which was paid for). When we went through the gate, our "manual boarding passes were torn and only the stub was given back to us. 5. We were eventually boarded (with the other passengers that were not Priority) and were told that our pre-booked seats (that we paid extra for) were no longer applicable and it is a "free for all" system, so you sit wherever you can find a seat. 6. There was then another delay when everyone was seated, where the checked-in bags for our flight and the flight next to us were mixed up and we had to get off the plane and identify our luggage (with the correct flight details on the labels) and reboard. 7. We eventually took off after 9am 8. The crew on board the flight were as miserable as sin and couldn't even move their mouths when asked a question. I didn't know that working for Safair was so terrible. 9. We eventually landed at Cape Town airport and were sent to park just about in Simonstown, when we had to wait again for another delay where the busses were not prepared to come and fetch us. After the bus arrived we had to wait for a further 7 minutes before we were allowed to disembark and board the bus. 10. Cape Town to Lanseria 01/03/2026 on FA306 and booking reference was boarded on time with Priority first. We waited for 23 minutes while the other non-priority passengers boarded on the other 2 busses and we were finally given the "ok" to travel to the plane. When we arrived at the plane, we had to stand on the bus for a further 6 minutes whilst they got the plane ready for us to board. Eventually after boarding late we were told that Safair were sorry for the delay as they were delayed out of Lanseria and therefore took off 40+ minutes later than scheduled. The reason why we chose Safair was not for the low fare, but for the media hype about how wonderful, friendly they are and apparently so on-time. We have made a decision that we will not be flying with Safair again. It really is not worth our while and when you get older, you are just not interested in dealing with all the ******* that we had to.